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Solvex is a bilingual web service where a landlord and a tenant in Dubai keep one shared, factual record of a tenancy: the contract details both sides confirmed, the security deposit, move-in and move-out photos, and any disagreement with each side's statement. Everything is time-stamped and kept in order, so the facts are clear long after the keys change hands.

Tenants who want proof of the condition they received a home in, landlords who want an agreed record of what they handed over, and agents who manage a tenancy for a landlord. Authorised Solvex reviewers support the parties, and a dispute body can receive the case file when the parties take a disagreement to it.

Solvex does not hold, transfer, deduct or refund money, does not value damage, does not decide who is right and does not give legal advice. It has no artificial intelligence: no automatic damage detection and no automatic decisions. It records what each party enters and uploads, with the time Solvex received it.

No. Solvex is an independent service and this is an MVP under review. It is not a government platform and it does not replace Ejari registration, the Rental Dispute Centre or any legal process. Logo areas for UAE PASS and government entities stay empty until each one gives written approval.

Sign in with UAE PASS. A landlord then creates a tenancy record from the contract and shares the invitation link with the tenant. A tenant who received a link opens it, signs in and joins the record. From there, both sides confirm the details, record the deposit and add move-in photos.

UAE PASS is the national digital identity. Signing in with it confirms who you are, so every entry, photo and statement on a record is tied to a real, identified person. You don't need a separate Solvex password.

Only what you agree to share on the consent screen: your full name, a masked Emirates ID number, your mobile number and your email. Solvex never sees your UAE PASS password or PIN. Your profile shows these details; they come from UAE PASS and cannot be edited in Solvex.

Download the UAE PASS app from your phone's official app store and follow its steps to create and verify an account. Once it is verified, come back and choose Sign in with UAE PASS. In this demo no real account is needed: you pick a fictional identity.

Check that you entered the Emirates ID, email or mobile number linked to your UAE PASS account, that the app is up to date and that its notifications are on. Then go back and try again. The full UAE PASS guide on this page walks through each screen.

Each sign-in lasts up to 12 hours, then you are asked to sign in again. Sign out at any time from the account menu. Your profile lists your active sessions and lets you sign out of every other device at once.

Your role is set per tenancy record. The landlord (or the agent acting for them) enters the contract details, invites the tenant and accepts or declines corrections. The tenant confirms each detail or suggests a correction. Both sides can record the deposit, add photos, respond to the other side's photos, open a dispute record, add statements and download the case file.

Yes. The agent role carries the same permissions as the landlord on that record: entering details, inviting the tenant and handling corrections. In this demo the seeded records have a landlord and a tenant; adding an agent from the screens is planned for the full service.

Yes. You have one account, and your role is decided by each tenancy record you belong to. My cases lists every record you are part of, with your role and the record's status on each.

Your details come from UAE PASS, so Solvex cannot edit them. Keep them up to date in UAE PASS. If something looks wrong on a record, contact support.

Reviewers help parties with corrections and disputes and can record an outcome decided outside Solvex. Security administrators look after access and the audit log. A read-only guest view shows aggregate, anonymised figures. None of them is a member of your record, and none can change what a party entered.

The landlord, or an agent for the landlord, creates it and invites the tenant. If you are a tenant and your landlord has not started a record, ask them to create one on Solvex and send you the link.

The signed tenancy contract and the tenant's contact. You enter the property (community, building, unit, type and bedrooms), the Ejari or contract number, the start and end dates, the annual rent, and the tenant's name and email or UAE mobile. You then confirm the details match the contract to the best of your knowledge.

Creating the record produces a one-time invitation link for the tenant. It works for 14 days and can be used only once. In the full service it is sent by email or SMS; in this demo nothing is sent, so you copy the link and share it yourself.

The landlord opens the record and chooses Create a new link. The previous link stops working at once, so only the newest link can be used. A tenant who sees an expired message should ask the landlord for a new link.

After joining, open Review details. For every value, choose Correct or Suggest a correction. A correction needs the right value and a short reason, for example that the contract says 13 September. The landlord sees exactly what you changed.

The record shows Needs review. The landlord chooses Accept correction, which replaces the value, or Keep current value. Either way the earlier value, the suggestion, the reason and who decided are all kept in the record's history.

Awaiting other party: the tenant has not joined yet. Needs review: a value is waiting to be confirmed or corrected. Recorded: the details are agreed. Dispute open: a dispute record is active. With external body: a dispute was referred outside Solvex. Closed: the record is complete and read-only. The colours are neutral on purpose; no status means approved or compliant.

Ejari is Dubai's system for registering tenancy contracts, run by the Dubai Land Department. Solvex stores the Ejari or contract number exactly as the landlord typed it from the contract, so the record points to the registered tenancy.

Not in this demo. Every tenancy detail shows its source, here Entered by a party, and nothing claims to be checked by the Dubai Land Department. If a number is wrong, the tenant suggests a correction during review, and the landlord accepts or declines it like any other value.

A connection is designed but needs the Dubai Land Department's approval. When it exists, a lookup will add information next to what the parties entered and never overwrite it. Where the register and a party disagree, both values are kept and marked for the parties to resolve; Solvex will not choose between them.

No. The tenancy contract must still be registered in Ejari as the law requires. Solvex is a shared record of facts and evidence that sits alongside that registration.

No. Solvex keeps a record of the deposit only. The money stays with whoever received it, usually the landlord or the agent, and any refund or deduction is agreed between the parties or decided by the competent authority. There are no payment, release or refund buttons anywhere in Solvex.

Either party can record it, once per tenancy. The record holds the amount, the date paid, the bank it was paid from, who holds it, and only the last four characters of the transfer reference, never the full reference or any account number.

Yes. Choose Attach receipt on the Deposit tab and add a photo or PDF of the transfer confirmation. It is stored like any other evidence, with its time of receipt and its SHA-256 fingerprint.

In this demo, Request bank check asks a simulated bank whether a matching transfer exists, and shows the answer with a reference starting SIM-BNK-. References ending 0000 always return not found, to show that path. A real check would need the bank's agreement and both parties' consent.

Choose I don't agree with this record and give a short reason. Your disagreement is recorded next to the original entry, with your name and the time, and the original is not changed. You cannot contest a record you entered yourself.

The refund is between you and whoever holds the deposit. Solvex helps by keeping the evidence both sides need: the deposit record, the move-in and move-out photos side by side, and, if you disagree about deductions, a dispute record and a case file you can take to the Rental Dispute Centre.

Photos and notes showing the condition of each room when the tenant received the home, plus the keys handed over and the electricity and water meter readings. It is the baseline the move-out photos are compared with.

Both parties can. Each side keeps its own photos and its own submitted record, and nobody can change or remove the other side's items. Ideally the landlord and tenant walk through the home together and both record what they see.

Use good light and go room by room. Take one wide photo of each room, then close-ups of anything worth noting, such as marks, appliances and fixtures. Describe what each photo shows and add a condition note. At move-out, use the same rooms and angles so the photos can be compared.

JPEG, PNG, WebP and PDF, up to 15 MB each. Solvex checks the type from the file's content, not its name, and refuses anything else. On a phone you can take a photo straight from the upload screen.

Open the photo and choose Acknowledge if it matches what you saw, or Add a comment if you see it differently. Your response is added under the photo with your name and the time; the photo itself is never changed.

Submit record saves the keys handed over, the meter readings and your notes as your formal move-in record, with the time. You need at least one photo first. You can still add photos later; each one shows its own time of receipt, so it is always clear what was added when.

The same kind of record as move-in, made when the tenant hands the home back: photos per room, the keys returned, final meter readings and notes. Both parties can add their own photos and submit their own record.

The Compare tab puts move-in and move-out photos side by side, matched by room. Where a room has photos from only one moment, it shows No matching photo. Differences are for the parties to look at and discuss.

No. Solvex uses no artificial intelligence or image recognition. It does not spot, measure or value damage. A person compares the photos, and any decision about deductions is made by the parties or by the competent authority.

Yes. Move-out photos still record the condition at hand-over, with trusted times and fingerprints, and both parties can add statements. The comparison simply shows no matching photo for those rooms. For your next tenancy, start the record before moving in.

Received by Solvex is the trusted time: the server's clock when the file arrived. The device capture time, when the phone reports one, is shown too but marked not verified, because a device's clock can be changed.

When a file is uploaded, Solvex calculates its SHA-256 fingerprint: a 64-character code unique to that exact file. Changing even one pixel produces a completely different code. The fingerprint is shown on each file's detail page and listed in every case file.

Download the original and compute its SHA-256 yourself, for example with shasum -a 256 on macOS or Linux, or certutil -hashfile with SHA256 on Windows. If the result equals the fingerprint in Solvex or in the case file, the file is exactly the one uploaded. You don't need to trust Solvex's servers to do this.

No one can edit them in place, including Solvex staff. A replaced photo is added as a new version that points to the old one; a withdrawn photo stays in the history marked as withdrawn. A corrected fact keeps every earlier version with who changed it, when and why.

New entries can be added, but existing ones cannot be rewritten. For the case timeline, dispute statements and the audit log, the database itself rejects any change, so the guarantee holds even outside the application.

Open the record, go to the Disputes tab and choose Open a dispute record. Pick what it is about, for example the deposit amount, add the amount in question if there is one, write a factual statement (what, where, when) and point to photos already on the record. The landlord is notified and asked to respond.

The same way: Disputes tab, Open a dispute record. Choose the category, such as damage, cleaning or missing items, give the amount in question, write your statement and point to the move-out photos that show it. The tenant is notified and can answer with their own statement and photos.

Deposit amount, damage, cleaning, missing items or other. One dispute record can be open on a tenancy at a time; once its outcome is recorded or it is closed, a new one can be opened.

Open the dispute and use Add your statement. Answer factually, and tick the photos on the record that support you, for example a move-in photo showing a mark was already there. Each side's statements stay separate and in order.

No. Statements cannot be edited or deleted once sent; the database rejects it. If you need to clarify something, add another statement. Statements are limited to 3,000 characters, so keep them focused on facts.

Not Solvex. A dispute record collects both sides' statements and the evidence each points to. A decision is made outside Solvex: by agreement between the parties, through mediation, or by the competent authority such as the Rental Dispute Centre.

File the case with the Rental Dispute Centre through its own channels, then choose Record referral to the Rental Dispute Centre so the record shows it. In this demo a simulated reference such as RDC-SIM-2026-0417 is created. Solvex never files on anyone's behalf.

Generate the case file with the purpose To submit to the Rental Dispute Centre. It bundles the parties, tenancy details, deposit, move-in and move-out photos by room, every dispute statement, the case history and the fingerprint of every file, in Arabic or English. Bring your contract and any documents the Centre asks for as well.

When the dispute is settled between the parties or decided by an external body, a Solvex reviewer records the outcome as stated by that body. The record then shows Recorded again, and the outcome, who recorded it and when stay in the history.

A PDF of everything recorded on a tenancy, for your own copy, for mediation or to submit to the Rental Dispute Centre. Its cover states that it is a factual record, not a decision, valuation or legal opinion.

Any party to the record, at any time and in any status, even after the record is closed. A reviewer with time-limited access to the record can too. Every generation and every download is logged.

A cover with the case and export references and the purpose; the parties; tenancy details with their sources; the deposit; move-in and move-out photos paired by room; each dispute with every statement; the case history; and a table of every file's SHA-256 fingerprint.

Yes. Choose Arabic or English before generating. The Arabic file is laid out right to left, while case numbers and fingerprints stay left to right. Text the parties wrote is shown as they wrote it, not translated.

It is not digitally signed in the MVP. Instead, Solvex records the PDF's own SHA-256 fingerprint, shown next to the download. Anyone with a copy can compute its fingerprint and compare, and can check each photo against the fingerprints listed inside.

Only the parties to that tenancy, plus a Solvex reviewer who has opened it for a stated reason. Everyone else is refused by default. Photos and documents are never public: each download re-checks that you are allowed to see it.

They see a You don't have access page and nothing from the record. The attempt is written to the audit log with who tried and when, and file links for that record are refused as well.

Only a reviewer, and only by choosing a reason code: dispute review, party support request, correction request or quality check, with an optional note. Access lasts two hours and then ends by itself. Reviewers can view, request a correction, record a referral or outcome, export and close, but never change what a party entered.

Not directly. The read-only guest view designed for a regulator shows only aggregate, anonymised figures and cannot open any record. An authority such as the Rental Dispute Centre sees your record only when a party gives it the case file.

A security record of every sign-in, every access to a record, every refused attempt, every staff access with its reason code, every export and every download. It is reviewed by security administrators and cannot be edited or deleted by anyone; the database rejects it.

Your name and the contact used for the invitation, your role, and everything you add to the shared record: confirmations, corrections, photos, responses and statements. They do not see your Emirates ID number, your other records or your account activity.

Records are kept for the retention period set out in the privacy notice, which is a draft under legal review in this MVP. You can download your case file at any time. Requests to access or correct your personal data go to support.

Yes. Every screen and the case file are available in Arabic and English. Use the language switch at the top of any page; Solvex remembers your choice. Arabic pages read right to left, with case numbers and fingerprints kept left to right.

No. Captions, notes and statements are kept exactly as their author wrote them, so nothing is lost or changed in translation. An author can give both an Arabic and an English version where the form allows it.

Solvex aims to meet WCAG 2.2 AA in both languages: full keyboard access, visible focus, screen-reader labels and text that can be resized. The accessibility tools at the top of the page change the text size and turn on a high-contrast mode, and they remember your choice.

Yes. Solvex works in the browser of any modern phone, and every screen adapts to small displays. On the upload screen you can take photos with the camera directly, which is the easiest way to record a move-in or move-out.

Yes, without an app store. On iPhone, open Solvex in Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome and choose Install app or Add to Home screen from the menu. Solvex then opens full screen from its own icon.

Solvex sends an in-app notification when the other party joins, confirms the details or suggests a correction, adds evidence or opens a dispute, and ahead of the tenancy end date. The Notifications page shows what is unread. Email and SMS copies are simulated in this demo and not sent.

The record-keeping is real: accounts, permissions, uploads, SHA-256 fingerprints, append-only history, the audit log and PDF case files all work as described. Every outside connection is simulated and labelled as such: UAE PASS sign-in, the bank deposit check, the Rental Dispute Centre referral and the planned DLD / Ejari lookup, as well as email and SMS.

No. Every person, property, photo, contract number and bank reference is fictional. The demo banner on every page is a reminder. Please do not enter real personal data or upload real documents.

The simulated UAE PASS screen offers fictional identities, including Khalid Mansour (landlord), Aisha Rahman and Omar Haddad (tenants), Mariam Saeed and Saeed Al Marri (reviewers), Noura Hamdan (security administrator) and a read-only guest. Use a demo account instead is a faster picker for presenters and is recorded as a demo sign-in.

Not for long. The demo data is reset before demonstrations, so records, photos and statements you add may disappear. Messages sent from the contact form in the demo are not stored either.

Email mvp@solvexdev.com or use the contact page. Tell us what you were doing, which page you were on and, if you can, add a screenshot. Feedback on this MVP shapes the full service.