We're here to help, 24/7
Questions about a tenancy record, your deposit or signing in with UAE PASS? Chat with our support assistant, raise a ticket or write to the Solvex team. Every request gets a reference number you can follow.
- Online support
- 24/7
- Languages, Arabic and English
- 2
- First reply target
- 1 day
Choose the channel that suits you
Every channel reaches the same team, in Arabic or English. Include your case number if you have one.
Live chat
Instant answers from our support assistant, and a person when you need one.
Automated replies · 24/7
Email
Write to the team at any time. We reply in the language you write in.
First reply target: 1 working day
- Demo
Phone
+971 4 000 0000
Speak to the support team during phone hours.
Demo number · not in service
- Demo
WhatsApp
+971 50 000 0000
Send a quick question and get a reply in the same thread.
Demo · not connected
Visit us
Dubai, United Arab Emirates
Meet the team in person, by appointment only.
[Office address — to be confirmed]
Support ticket
Follow a request from start to finish with a reference number.
For example SUP-2026-000123
When we answer, and how fast
Online help never closes. People answer tickets, email and calls during working hours.
Opening hours
- Support chat and help centre
- 24 hours, 7 days a week
- Email and support tickets
- Received 24/7, answered in working hours
- Phone and WhatsApp
- [Phone hours — to be confirmed]
- Office visits
- By appointment
Our response targets
- Target
Support chat
Instant
Automated answers at any hour
- Target
Tickets and email
1 working day
First reply from a person
- Target
Urgent move-out issues
4 hours
During working hours
- Target
Formal complaints
5 working days
Full written response
These are targets for the pilot, not guarantees. Actual performance will be published once the service is live.
Raise a support ticket
Tell us what you need. You get a reference number straight away, and we reply in the language you choose.
What happens next
- 1
You get a reference
A number like SUP-2026-000123 confirms we have your request.
- 2
A person reviews it
The support team reads every ticket and may ask for more details.
- 3
We reply your way
By email, phone or WhatsApp, in Arabic or English.
- 4
Resolved or escalated
If we cannot fix it, we explain your next step.
We use these details only to answer your request. Read the privacy notice
How to escalate
Most questions are settled by the support team. If you are not satisfied, you can take it further.
- 1
Support team
Chat, email or a support ticket. Most requests are resolved here.
Target: 1 working day - 2
Formal complaint
Raise a ticket with the topic “Complaint about Solvex”. A senior team member reviews it independently.
Target: 5 working days - 3
The relevant authority
If you are still not satisfied, you may refer the matter to the relevant authority. Rental disputes themselves are decided by the competent authority, not by Solvex.
External